Network
Network and DDoS protection notes for every AnonVPS location, and what the figures mean.
Read more →Updated 2026-11-11 · Published by AnonVPS
Commitment
Each server's network connectivity and host availability target is 99.9% per calendar month.
Credits
| Monthly availability | Credit (share of one month's equivalent price) |
|---|---|
| 99.0% to below 99.9% | 10% |
| 95.0% to below 99.0% | 25% |
| Below 95.0% | 50% |
How downtime is counted
- Downtime is a period in which your server is unreachable because of a network or host fault on our side, measured by our monitoring.
- It starts when we detect the fault or when you report it, whichever is earlier.
Exclusions
- Planned maintenance announced at least 48 hours ahead.
- Faults caused by your software, configuration or traffic.
- Attacks larger than the location's scrubbing capacity, or attacks caused by your own activity.
- Events outside our control, including upstream provider failures and force majeure.
- Suspension under the acceptable use policy or the terms.
Claiming a credit
Contact us at support@anonymousvpshosting.com within 7 days of the end of the month with the order reference and the times affected. Credits are applied to your next renewal term and are the sole remedy for downtime.
FAQ
Common questions
What uptime is committed?
See Commitment above and how downtime is counted.
How do I claim a credit?
Follow Claiming a credit above.
Where is live status?
On the status page.
Keep reading
Related pages
Terms and refunds
AnonVPS terms of service: prepaid 3, 6 or 12 month terms, crypto payment, 72-hour refund window, suspension, liability and changes.
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