Frequently asked questions.
Check the total and term, choose a payment network, and understand how to keep access to your server. If yours is not here, ask us.
Account and identityPrices, terms and refundsCrypto paymentsPrivacy and recordsSecurity and backupsRegionsPlans and deliveryNetwork and usesPolicies
Account and identity
Can I buy a VPS without uploading ID?
Yes. You choose a configuration, pay, and receive an access key. No identity document or selfie is requested. See Without ID upload.
Do I need an email address?
No. A contact address is optional and only used if you want service notices. Your account is the access key shown once after ordering, so save it.
Prices, terms and refunds
Which cryptocurrencies can I use?
11 assets across 13 asset and network combinations, including Bitcoin, Monero, Litecoin, Ethereum, Solana, TRON, USDT and USDC. Pick the coin in the configurator and the pay page shows only that one. See payments.
What is the smallest initial payment for a listed VPS plan?
The lowest published total is €30.09 for BASE in Sofia on a 3-month term. Every plan, location and term shows its full prepaid total on the plans page.
Can I buy a single month or pay hourly?
No. Servers are prepaid for 3, 6 or 12 months. The monthly figure is only a comparison. Longer terms cost less per month: the discount off the monthly rate is 5% for 3 months, 10% for 6 months and 20% for 12 months.
Are there extra payment fees?
We add no setup or gateway fee to the published total. Your wallet or exchange may charge a network fee for the transfer, and that fee is yours to cover.
Will my VPS renew automatically?
No. Nothing renews by itself. Renew before the term ends. After expiry the server is suspended for seven days and then removed.
What is the refund policy?
A new account gets a full refund of its first payment within 72 hours, no reason needed. After that, term payments are not refundable. Read terms and refunds for the exceptions.
Crypto payments
How is my payment confirmed?
The invoice gives an exact asset, network, address and amount, converted from the euro total at a live rate and locked for 15 minutes. Send exactly that. Once the transfer has network confirmations the order moves from awaiting payment to building, and the status shows in your panel.
Privacy and records
Does buying without ID mean no data is processed?
No. We still keep the order reference, configuration, price, asset, status and timestamps, and a public blockchain shows your transfer. The no-logs policy lists exactly what is and is not stored.
Security and backups
Does disk encryption make a VPS invisible to its host?
No. Disk encryption protects data at rest, for example when a disk is retired. A running virtual server can still be inspected by whoever operates the hypervisor. See RAM-only servers explained for what each option does and does not protect.
Are backups included?
Not by default. You are responsible for your own backups, kept outside the instance. RAM-only plans lose their local state when stopped, so plan for that.
Regions
How should I choose a region?
Start with the legal regime you want, then latency to your users, then price. Each of the ten locations shows its regional price factor and ping estimates. See locations and jurisdictions.
Plans and delivery
What does a RAM-only plan include?
CIRRUS plans have no disk: the filesystem lives in memory and is gone when the instance stops. You get vCPU and RAM with the same out-of-band console and custom ISO options. Details on the RAM-only page.
Which operating systems are offered?
Debian, Ubuntu, Alpine, Arch, FreeBSD and NixOS, or your own ISO. RAM-only plans have a shorter list because of memory limits.
Is there a public management API, CLI or Terraform provider?
Not today. Ordering goes through the configurator and sign-in uses your access key. Inside your server you can use any tool you like, including Terraform and Ansible. See the API page for what is planned.
Where can I check uptime and customer reviews?
See service status for current availability and customer reviews for what customers have written.
Network and uses
Can I run a personal VPN, Tor relay or self-hosted app?
Yes. VPNs, Tor entry and middle relays, encrypted storage and self-hosted services are all allowed under the acceptable use policy. Tor exit relays and open proxies need our written approval first. See personal VPN and self-hosted apps.
Policies
What uses are prohibited?
Spam, attacks, malware distribution, fraud, and content that is illegal where the server sits. The full list is in the acceptable use policy.
Are copyright complaints or legal requests automatically ignored?
No. Copyright reports follow the DMCA policy, and legal requests are handled under the law enforcement policy. We act on valid process and can only provide the limited data we hold.